Manufacturing Factory FAQ
Capabilities & Certification
Q: How do you prove your factory's strength?
A: We have 19 years of experience, an in-house R&D team, and hold certifications like ISO 9001, CE, RoHS, FCC, Sedex. We serve as a long-term manufacturing partner for brands like Minolta, Rollei and Kenko.
Q: What is your quality control process?
A: We implement full-process QC (IQC, IPQC, FQC, OQC) with traceable components, ensuring every batch meets EU & USA standards.
Product Quality
Q: How is product quality consistency ensured?
A: Standardized automated production minimizes errors. We perform batch testing and provide quality reports.
Q: What certifications do your products have?
A: UL, CE, RoHS, FDA, MSDS. Specific certificates are provided per product.
Delivery
Q: What is your lead time? Can you expedite?
A: Standard lead time: 15–35 days after deposit. Samples: 7 days. Rush orders are eligible for expedited production.
Q: How reliable is your on-time delivery?
A: We guarantee on-time delivery with regular order progress updates.
After-Sales Service
Q: What after-sales support do you offer?
A: 12-month warranty + professional technical support + free replacement for confirmed defects.
Cooperation
Q: What is your sample policy?
A: Samples are available. Sample cost + shipping fee can be refunded in formal orders.
Q: What are your payment terms?
A: T/T, L/C are accepted. Final terms confirmed in the sales contract.
Customization Services
Q: Do you offer customization?
A: Yes. We provide full customization including:
• Software: UI, functions, compliance
• Hardware: Specifications, components, design
• Branding & Packaging: Logo, retail package
• One-stop solution from design to shipment
• Software: UI, functions, compliance
• Hardware: Specifications, components, design
• Branding & Packaging: Logo, retail package
• One-stop solution from design to shipment